Shipping policy

Shipping Policy

Thank you for shopping at **Vale & Viper**. We are dedicated to delivering our premium essentials safely and efficiently to our global community. Below are the details of our shipping procedures and timelines.

### 1. Order Processing Time

All orders are processed within **1–3 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped.

*Please note: Processing time is separate from transit/shipping time.*

2. International Shipping Estimates & Rates

We offer international shipping to major global destinations. Standard shipping rates and estimated delivery windows are detailed below:

| Shipping Zone | Estimated Delivery Time | Shipping Cost |

|---|---|---|

| **United States** | 7–12 business days | Free |

| **United Kingdom & Europe** | 7–15 business days | Free |

| **Canada & Australia** | 10–15 business days | Free |

| **Rest of the World** | 10–20 business days | Calculated at checkout |

> Complimentary Shipping: We offer free standard shipping on all international orders to the US, UK, Europe, Canada, and Australia with no minimum purchase required.

> 

### 3. Tracking Your Order

Once your package leaves our facility, you will receive an email containing a tracking number and a link to monitor its journey. Please allow **24–48 hours** for the tracking information to update in the carrier's system.

### 4. Customs, Duties, and Taxes

**Vale & Viper** is not responsible for any customs duties, VAT, or taxes applied to your order upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

### 5. Damages & Lost Packages

If your package arrives damaged, or if it is significantly delayed in transit, please contact our support team immediately at **info.valeandviper@gmail.com**. Please retain all packaging materials and include your order number so we can investigate and resolve the issue swiftly.

## Return & Refund Policy

At **Vale & Viper**, we stand behind the quality of our gear. If you are not completely satisfied with your purchase, we are here to assist with a streamlined return process.

### 1. Return Window

We offer a **30-day return policy**, meaning you have 30 days after receiving your item to request a return.

### 2. Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it: **unused, unworn, with tags intact, and in its original, undamaged premium packaging**.

> **Exclusions:** Gift cards and promotional items designated as final sale are not eligible for return.

> 

### 3. How to Initiate a Return

To start a return, contact us at **info.valeandviper@gmail.com** with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Please note: Customers are responsible for covering the return shipping costs, and we recommend using a trackable shipping service.*

### 4. Damages and Incorrect Items

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

### 5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

### 6. Refunds and Processing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within **5–7 business days**. Please remember it can take some time for your bank or credit card

company to process and post the refund.